Terms of Service Last updated: August 10, 2025

1. Definitions

"Services" means our AI SDR widget, booking, analytics, and related implementation and support. "Client" is the organization purchasing the Services. "Order Form" or "SOW" sets plan, fees, term, and any specifics (including QAM targets). "QAM" means a qualified, attended meeting booked via the widget, using a business email, matching the agreed role/geo criteria.

2. Services & Implementation

• We provide a one-line script (Shadow DOM) to install the widget. We manage Cal.com team event configuration (round-robin, buffers, reminders) and associated API calls.
• We host the Services on GCP and maintain analytics on Supabase.
• We implement employee deflection and buyer routing as configured with you.

3. Client Responsibilities

• Provide timely access to calendars and admin privileges required for setup.
• Define qualification criteria (roles, geos, email domains) and no-show policies.
• Use the Services in compliance with laws and these Terms; do not misuse or attempt to reverse-engineer the Services.

4. Fees & Payment

• Fees are set out in the Order Form (e.g., setup sprint, monthly retainer, and any QAM overages). Unless stated otherwise, fees are invoiced upfront and are non-refundable.
• Prices exclude taxes. Late amounts may incur reasonable late fees or interest as permitted by law.

5. Sprint Guarantee

During the initial 30-day setup sprint, we target a minimum of 5 QAM. If this goal is not met, we will either extend the sprint by 30 days at no additional charge or apply a service credit to the next month, as specified in the Order Form. The guarantee applies if prerequisites are met (install live on agreed pages, calendars connected, qualification criteria provided, and reasonable meeting availability).

6. QAM Accounting

• A meeting counts as QAM when booked via the widget, attended, uses a business email, and matches agreed role/geo.
• Reschedules within the period count once. No-shows do not count as QAM.
• Included QAMs and overage rates (if any) are defined in the Order Form.

7. Integrations & Third-Party Services

We integrate with calendars/meeting tools and CRMs using our integration layer and the Cal.com API. Your use of third-party services (e.g., Cal.com, Google/Microsoft calendars, CRM platforms) is subject to their terms. We are not responsible for third-party outages or changes, but we will make commercially reasonable efforts to adapt the Services.

8. Data Protection

Each party will comply with applicable privacy laws. We act as a processor of personal data we handle on your behalf. Our Privacy Policy describes data handling. A Data Processing Addendum (DPA) is available upon request.

9. Security

We maintain administrative, physical, and technical safeguards appropriate to the nature of the data. See our Security & Trust section for an overview.

10. Intellectual Property

We own all right, title, and interest in the Services, including software, models, and workflows. You own your data. Grant us a limited license to process your data to provide the Services.

11. Confidentiality

Each party will protect the other's non-public information using reasonable care and use it only for the relationship. This survives termination.

12. Warranties & Disclaimers

We warrant we will provide the Services in a professional and workmanlike manner. Except as expressly stated, the Services are provided "as is." We disclaim all implied warranties to the maximum extent permitted by law.

13. Limitation of Liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages; and (b) each party's aggregate liability arising out of these Terms will not exceed the amounts paid or payable by you to us in the 12 months preceding the claim.

14. Support & Service Levels

We aim for at least 99.9% monthly platform availability excluding scheduled maintenance and third-party outages. Support targets: under 2 hours median for urgent booking issues; 24–48 hours for standard tickets.

15. Term, Suspension & Termination

• These Terms start when you first use the Services or sign an Order Form and continue for the term stated there.
• Either party may terminate for material breach if uncured within 15 days after notice. We may suspend for non-payment, security risks, or misuse.
• Upon termination, we will disable access and, upon request, export or delete your data within a reasonable period.

16. Publicity

With your consent, we may use your name and logo to identify you as a customer. You can revoke consent at any time by written notice.

17. Governing Law; Disputes

These Terms are governed by the laws of Karnataka, India, and the courts in Bengaluru have exclusive jurisdiction. (If you prefer US law for a given customer, the Order Form may specify Delaware law and venue.)

18. Changes

We may update these Terms from time to time. If changes are material, we will provide notice. Continued use after the effective date constitutes acceptance.

19. Contact

Legal or contractual questions: kunal@automatemeetings.com